SHOREDITCH

Frequently Asked Questions

1. General Services & Pricing

What security services does Shoreditch Security provide?

Shoreditch Security provides a full range of professional security services including manned guarding, mobile patrols, keyholding, alarm response, construction site security, retail security, residential and concierge security, and event security. Services are tailored to each site following an assessment of risk, operating hours, and client requirements.

How much do you charge for security guards?

Security guarding is typically charged on an hourly basis, with rates agreed in advance based on the type of site, level of risk, hours of cover, and contract length. Clear pricing is provided before deployment to ensure transparency.

Is £23 per hour your standard security rate?

£23 per hour is the standard rate for general manned guarding duties. Specialist roles or enhanced risk environments may be priced differently, depending on requirements and responsibilities.

Are your security guards SIA licensed?

Yes. All guards deployed in licensable roles hold valid SIA licences appropriate to their duties, ensuring compliance with UK regulations and professional standards.

Is insurance included in the security guarding rate?

Yes. All services are supported by appropriate employer’s liability and public liability insurance, providing reassurance and protection for clients and sites.

Do you provide short-term security guarding?

Yes. Short-term and temporary security cover can be arranged for emergencies, events, site shutdowns, or temporary risk increases, subject to availability.

Do you offer long-term security contracts?

Yes. Long-term contracts are available and often provide improved continuity, consistency of personnel, and cost efficiency over time.

Do you provide night security guarding?

Yes. Night security guarding is provided for sites requiring protection outside normal operating hours, including overnight patrols, access control, and incident response.

Is weekend security more expensive?

Weekend security is priced based on staffing requirements and shift patterns. Any variations are agreed in advance so there are no unexpected costs.

Do you provide Bank Holiday security cover?

Yes. Bank Holiday security cover is available and arranged in line with agreed staffing and pricing structures.

2. Manned Guarding

How does Shoreditch Security handle manned guarding requirements?

Shoreditch Security delivers manned guarding through trained, SIA-licensed officers supported by site-specific instructions and operational oversight. Guards provide access control, patrols, monitoring, and incident response aligned with agreed procedures.

Can guards control access and manage visitors?

Yes. Guards can manage entry points, verify authorisation, maintain visitor logs, and ensure only approved access to the site.

Do guards carry out internal and external patrols?

Yes. Patrol routes and frequencies are agreed in advance and designed to deter unauthorised activity while identifying risks early.

Can guards monitor CCTV systems on site?

Where authorised, guards can monitor on-site CCTV systems and respond to observed incidents in line with procedures.

How are incidents handled during manned guarding?

Incidents are managed calmly and proportionately, recorded in detailed reports, and escalated according to agreed protocols.

3. Mobile Patrols

How does Shoreditch Security handle mobile patrol requirements?

Mobile patrols are delivered through scheduled or randomised visits by trained officers who carry out security checks and report findings. Patrols provide a visible deterrent and early detection of issues.

Are patrol visits scheduled or randomised?

Patrols can be scheduled, randomised, or a combination of both, depending on site risk and client preference.

What checks are carried out during a mobile patrol?

Typical checks include doors, gates, fencing, lighting, car parks, and signs of damage or unauthorised access.

Can mobile patrols be combined with keyholding services?

Yes. Mobile patrols are often combined with keyholding to allow immediate response if an issue is identified.

Are mobile patrols a cost-effective alternative to on-site guards?

Yes. For lower-risk sites, mobile patrols provide effective coverage without the cost of continuous on-site guarding.

4. Keyholding & Alarm Response

How does Shoreditch Security handle keyholding requirements?

Keyholding is provided through secure key storage, controlled access, and documented procedures. Services operate on a monthly subscription with call-out fees for responses.

How does Shoreditch Security handle alarm response requirements?

Shoreditch Security handles alarm response requirements through a structured keyholding and rapid response service, designed to deal with alarm activations quickly, safely, and in line with agreed procedures.

When an alarm is triggered, a trained, SIA-licensed responder is dispatched to attend the site. On arrival, the officer carries out external checks and, where safe and authorised, internal inspections to determine the cause of the activation. If necessary, we liaise with emergency services, secure the premises, and follow all escalation steps agreed with the client.

Alarm response services are typically provided on a subscription and call-out basis, rather than hourly guarding.

Typical alarm response pricing includes:

• Monthly subscription: £25–£50 per month

• Call-out fee: £70–£120 per attendance

If ongoing guarding is required after a response, this can be arranged separately. All procedures and costs are agreed in advance.

What happens when an alarm is triggered?

A responder attends the site, investigates safely, and follows agreed escalation steps, including securing the premises or contacting emergency services if required.

Do you liaise with emergency services during alarm activations?

Yes. Where appropriate, we liaise with police, fire, or other emergency services in line with site instructions.

Can ongoing guarding be arranged after an alarm response?

Yes. If a site needs to be secured following an incident, on-site guarding can be deployed as required.

5. Event Security

How does Shoreditch Security handle event security requirements?

Event security is delivered through pre-event planning, licensed personnel, and site-specific deployment strategies to manage access, crowds, and incidents safely.

Do you provide SIA door supervisors for licensed events?

Yes. Licensed door supervisors are provided where required for alcohol-licensed venues or regulated events.

Can you manage crowd control and access at events?

Yes. Guards manage entry points, queues, and crowd movement in line with agreed plans.

Do you provide security for private and corporate events?

Yes. Security is provided for private functions, corporate events, and public gatherings.

6. Construction Security

How does Shoreditch Security handle construction security requirements?

Construction security is delivered through site assessments, manned guarding, patrols, and response services tailored to project stages and risk levels.

Can guards secure plant, materials, and equipment?

Yes. Guards monitor high-value assets and access points to reduce theft and vandalism.

Do you provide out-of-hours construction site security?

Yes. Out-of-hours cover is commonly provided during nights, weekends, and shutdown periods.

Can construction security be provided on a temporary basis?

Yes. Temporary and project-based security can be arranged.

7. Retail Security

How does Shoreditch Security handle retail security requirements?

Retail security focuses on visible deterrence, loss prevention, and customer-focused guarding aligned with store operations.

Can guards help deter shoplifting and anti-social behaviour?

Yes. Guards monitor activity, intervene appropriately, and report incidents in line with store policy.

Are guards trained to work in customer-facing environments?

Yes. Guards are trained to balance security with professional customer interaction.

Can retail security coverage be adjusted during peak periods?

Yes. Staffing can be increased during busy trading times.

8. Residential & Concierge Security

How does Shoreditch Security handle residential security requirements?

Residential security is tailored to protect residents and communal areas while maintaining a professional, approachable presence.

How does Shoreditch Security handle concierge security requirements?

Concierge security combines access control, customer service, and site monitoring delivered by trained personnel.

Can guards manage visitor access and deliveries?

Yes. Guards manage sign-ins, contractor access, and deliveries according to site policy.

Do you provide night concierge services?

Yes. Overnight concierge security can be provided where required.

9. Compliance & Standards

How does Shoreditch Security ensure compliance with UK security regulations?

Compliance is maintained through licensing checks, documented procedures, and regular operational reviews.

Are your security officers trained in conflict management and de-escalation?

Yes. Officers receive training to manage challenging situations calmly and safely.

What background checks are carried out before guards are deployed?

Checks include identity verification, right-to-work confirmation, employment history, and licence validation.

How do you ensure GDPR compliance when handling incident reports and visitor logs?

Data is collected only where necessary, stored securely, and accessed by authorised personnel in line with GDPR principles.

10. Operations & Staffing

How does Shoreditch Security handle operational requirements?

Operations are managed through structured scheduling, supervision, reporting, and client communication.

How do you ensure continuity of service if a guard calls in sick?

Relief cover is arranged through rota planning and standby personnel.

Can Shoreditch Security provide female security officers on request?

Yes, subject to availability and operational requirements.

How are security officers supervised while on site?

Supervision includes management oversight, site visits, and performance monitoring.

Do you provide relief guards for long shifts or 24/7 coverage?

Yes. Staffing rotations are planned to maintain continuity and guard welfare.

Can guards be briefed on client-specific policies and procedures?

Yes. Site-specific briefings are provided before deployment.

11. Reporting & Communication

How are incidents reported to clients?

Incidents are documented and reported according to agreed reporting procedures.

Do you provide daily or weekly security reports?

Yes. Reporting frequency is agreed with the client.

Can reporting formats be customised to our business needs?

Yes. Reports can be tailored to client preferences.

How quickly are incidents escalated to management?

Serious incidents are escalated immediately; routine matters are included in scheduled reports.

Will we have a dedicated account or operations manager?

Yes. Clients have a clear point of contact.

12. Technology & Systems

Can your guards monitor and operate existing CCTV systems?

Yes, where authorised and trained to do so.

Do you use digital reporting or patrol tracking systems?

Digital systems can be used to enhance transparency and accountability.

Can Shoreditch Security integrate with access-control systems?

Yes. Guards operate alongside existing systems in line with site procedures.

Do you support body-worn cameras where required?

Yes, where appropriate and agreed.

How do you ensure timekeeping accuracy for guards on site?

Timekeeping is managed through scheduling, supervision, and reporting controls.

13. Contracts, Risk & Planning

Can security coverage be increased during high-risk periods?

Yes. Coverage can be scaled up subject to availability.

Are contracts flexible if security needs change?

Yes. Contracts are designed to adapt to changing requirements.

Can we trial security services before committing long term?

Trial periods can be discussed where appropriate.

What notice period is required to amend or end a contract?

Notice periods are defined clearly in the contract.

How do you handle multi-site or portfolio security contracts?

Multi-site contracts are managed through central coordination and consistent procedures.

Do you carry out site risk assessments before starting a contract?

Yes. Risk assessments inform deployment and procedures.

How often are security procedures reviewed?

Procedures are reviewed periodically or when site conditions change.

Can Shoreditch Security assist with security planning for new sites?

Yes. Advice and planning support can be provided.

How do you handle high-risk or sensitive locations?

Enhanced planning, experienced staff, and tailored procedures are used.

Do you provide advice on reducing security costs without reducing protection?

Yes. Services are reviewed to identify cost-effective solutions without compromising safety.

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